Refund policy

REFUND POLICY

Last updated: August 8, 2026

We want you to love your SparkCabin kit. If you're not fully satisfied, here's how our return and refund process works.

90-DAY MONEY-BACK GUARANTEE

You have 90 calendar days from the date of delivery to request a refund. To be eligible, please contact us at Sparkcabin.shop@gmail.com with your order number and the reason for your return before sending anything back.

REFUNDS

Once we receive and inspect your return (if a physical return is required), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days.

Late or missing refunds: if you haven't received a refund yet, first check your bank account again, then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us at Sparkcabin.shop@gmail.com.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your SparkCabin kit arrives damaged, defective, or you received the wrong item, please contact us within 14 days of delivery with your order number and photos of the issue, and we will arrange a replacement or refund at no additional cost to you.

NON-RETURNABLE SITUATIONS

We reserve the right to refuse a refund if there is evidence of misuse, damage caused after delivery, or if the request falls outside the 90-day window described above.

EXCHANGES

We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at Sparkcabin.shop@gmail.com.

SHIPPING COSTS FOR RETURNS

If a physical return is requested, you will be responsible for paying your own shipping costs, unless the return is due to our error (defective, damaged, or incorrect item), in which case we will cover return shipping.

CONTACT US

For any questions about this Refund Policy, please contact us at:

SparkCabin
Pasaje Alto del Rayo 211, Linares, Maule, Chile
Email: Sparkcabin.shop@gmail.com

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NOTE FOR THE MERCHANT (remove before publishing): This template assumes a 90-day guarantee to match the on-site badge. If your supplier's actual return terms differ, adjust the "non-returnable situations" and "shipping costs for returns" sections accordingly, since a policy that promises more than you can honor is a real legal/chargeback risk.